If you use Windows, chances are that you’ve run into Code 28 before. Code 28 claims that the drivers for your device are not installed, even if your drivers are fine as far as you know, so getting this error code and message can be very confusing and frustrating. But before you go chucking your Windows computer out of the window (yes, pun intended), you should know that this usually isn’t a Windows problem. Rather, it stems from incompatibility issues with your device. This can happen when your device starts installing new drivers only to fail somehow in the process. It can even happen with drivers that are already installed. Or it can happen for other reasons. The good news is that if you’re reading this article, it means your troubles are over. Continue reading to learn how to solve Error Code 28 in 4 ways. You may have to work through a few of them before finding a solution, so be patient. The end results will be worth it, guaranteed.
Error Code 28 will appear on your device as follows:
“The drivers for this device are not installed. (Code 28)”
If this is the message you’re getting, continue reading for solutions. Most of them involve working with your drivers, so be sure to keep an open mind. Even if you don’t think your drivers are at fault (they probably aren’t), you’ll be surprised at what simple methods such as uninstalling and reinstalling can do. (For this specific procedure, see Method 2.)
Method 1: Update Your Drivers
It sounds simple, but sometimes an update is all you need. This method works because the update often solves compatibility issues. It’s also a win-win. If it works, you don’t have to do anything else. If it doesn’t work, you haven’t lost a lot of time or effort. With that in mind, continue below to this common procedure that’s free of blood, sweat, and tears.
Find Control Panel in the Start Menu, and then go to Device Manager. Select whichever device(s) isn’t working, then right click and select “Update Driver Software…” Wait for the process to finish, and then restart your computer. With any luck, you just solved your problem.
If this hasn’t worked for you, then continue to the next few methods for fixing Error Code 28 (drivers not installed) in Windows XP, 7, 8, and 8.1.
Method 2: Uninstall and Reinstall Your Drivers
Since Method 2 a step up from Method 1, it’s almost as easy. It’s also pretty self-explanatory. There may have been a problem installing the drivers the first time that a second installing can fix, so this is a step you don’t want to skip, no matter how simple it sounds. It is quite effective at fixing Code 28 all on its own, so give it a try and see if it solves it. As with Method 1, you’ve got nothing to lose. Your device might even make it easier for you by reinstalling automatically after you remove the drivers. If it doesn’t do this, then you might have to run a search on your hard drive or the Internet to find them. If the latter is your scenario, fear not: the following instructions will tell you how.
Find Control Panel in your Start Menu, and then click on Device Manager. Select the device that isn’t working properly, and then right click and select Remove. After it’s gone, click “Add New Hardware or Scan For Hardware Changes” in Device Manager. Follow the installation instructions, and then wait for the drivers to install. Finally, restart your device. Hopefully Error Code 28 will disappear upon reboot.
If this doesn’t work, you’ll need to find the necessary drivers on the Internet (they should appear with a quick search) and install it from there. For instructions on how to do just that, move on to:
Method 3: Find and Install Your Driver from the Internet
This is a little more involved than the previous methods—but that only means you have a higher rate of success with this one. You’ll need to run a search for your hardware company’s official website. From there, you need to find out what the compatible driver is for your device. Follow the instructions below for best results.
Go to your favorite search engine (doesn’t really matter which). From there, find the official website of your hardware company. Click on that result and look for the device drivers, then check for compatibility (for example, “Windows version”). Download the drivers you need according to the website, then click on the files to install. There’s roughly a 99.9% chance that your Error Code 28 is fixed by now, so restart your device and see for yourself.
If by some fluke you’re still getting the Error Message after trying this and the above methods, you can move onto Method 4 knowing that it will fix Code 28 beyond any doubt. Just be patient for a little bit longer, and you’ll be enjoying an error-free device in no time.
Method 4: Microsoft Fix It
This is an automatic fix, so it does all of the hard work for you. If you’re here after reading the rest of this article, you might have been a little unlucky. One of the 4 methods will solve Error Code 28 (drivers not installed) for sure, which you will have found out by trying the other 3. At least this time, you’ll be 100% sure. So now it’s time to nip Code 28 in the bud once and for all.
Download Microsoft Fix It tool from the Internet. Click the file to install to your computer. Once it’s finished installing, open the program. The options you need are either “Hardware devices are not working or are not detected in Windows” or “Diagnose and fix USB problems automatically.” Click on one of these (doesn’t matter which), and then enjoy automatic relief. (You may want to restart your device first.)